Privacy Policy

Privacy Policy

Effective Date: June 30, 2026
Privacy Policy for Eaterware Restaurant Software
Welcome to Eaterware Restaurant Software ("Eaterware", "we", "our", or "us"), a restaurant management and point-of-sale (POS) platform developed by Velarima Digital Agency Pvt. Ltd.
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, software, mobile applications, and related services (collectively, the "Services").
By accessing or using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:
A. Business Information
  • Restaurant name
  • Business address
  • GST/VAT information
  • Business registration details
  • Branch information
  • Billing information
B. Account Information
  • Name
  • Email address
  • Phone number
  • Username
  • Password (encrypted)
  • User role and permissions
C. Customer Information
Restaurants using Eaterware may collect information about their own customers, including:
  • Customer name
  • Mobile number
  • Email address
  • Delivery address
  • Order history
  • Loyalty points
  • Preferences
This information belongs to the restaurant. Eaterware processes it only to provide the Services.
D. Order & Transaction Data
  • Sales transactions
  • Orders
  • Payments
  • Refunds
  • Discounts
  • Taxes
  • Invoices
  • Receipts
E. Device Information
We may automatically collect:
  • IP address
  • Browser type
  • Device type
  • Operating system
  • App version
  • Time zone
  • Log files
  • Crash reports
F. Usage Information
We collect information about how you interact with our Services, including:
  • Login activity
  • Feature usage
  • Reports accessed
  • System events
  • Performance metrics

2. How We Use Your Information

We use collected information to:
  • Provide and maintain our Services
  • Process restaurant orders and transactions
  • Generate invoices and reports
  • Manage subscriptions
  • Improve software performance
  • Provide customer support
  • Detect fraud and security threats
  • Send important service notifications
  • Develop new features
  • Comply with legal obligations

3. Payment Information

Eaterware does not store complete debit card, credit card, or banking credentials.
Payments may be processed through trusted third-party payment providers that maintain their own privacy and security practices.

4. Data Sharing

We do not sell your personal information.
We may share information with:
  • Payment gateway providers
  • Cloud hosting providers
  • SMS and email service providers
  • Analytics providers
  • Government or regulatory authorities when legally required
  • Professional advisors such as auditors or legal consultants
All service providers are required to protect your information appropriately.

5. Data Security

We implement reasonable technical and organizational measures to protect your information, including:
  • SSL/TLS encryption
  • Password encryption
  • Secure cloud infrastructure
  • Access controls
  • Role-based permissions
  • Firewall protection
  • Routine security updates
  • Data backup and disaster recovery procedures
While we strive to protect your information, no internet transmission or storage system can be guaranteed to be 100% secure.

6. Data Retention

We retain information only as long as necessary to:
  • Provide the Services
  • Maintain business records
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements
Upon account closure, some information may be retained where required by law or for legitimate business purposes.

7. Your Rights

Depending on applicable laws, you may have the right to:
  • Access your information
  • Correct inaccurate information
  • Delete your personal information
  • Restrict processing
  • Object to certain processing activities
  • Request data portability
  • Withdraw consent where applicable
To exercise these rights, contact us using the details below.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:
  • Keep users signed in
  • Remember preferences
  • Analyze website traffic
  • Improve user experience
  • Enhance security
You may control cookies through your browser settings.

9. Third-Party Services

Our Services may integrate with third-party providers, including:
  • Payment gateways
  • SMS gateways
  • Email providers
  • Accounting software
  • Delivery platforms
  • Cloud hosting services
These providers have their own privacy policies governing their handling of data.

10. Children's Privacy

Our Services are intended for business use and are not directed to individuals under the age of 18.
We do not knowingly collect personal information from children.

11. International Data Transfers

Your information may be stored and processed on servers located in different countries where our service providers operate.
Where applicable, we take reasonable measures to protect transferred information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
When material changes are made, we will update the Effective Date and may notify users through our website or software.
Continued use of the Services after updates constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions regarding this Privacy Policy or our data practices, please contact:
Velarima Digital Agency Pvt. Ltd.
Eaterware Restaurant Software
For privacy-related requests, please contact us using the email address above.

14. Compliance

This Privacy Policy is intended to support compliance with applicable privacy and data protection laws, including, where relevant:
  • India's Digital Personal Data Protection Act (DPDP Act)
  • General Data Protection Regulation (GDPR)
  • California Consumer Privacy Act (CCPA), where applicable
Restaurants using Eaterware remain responsible for complying with applicable privacy laws regarding the customer data they collect and process.