Refund Policy

Return, Refund & Cancellation Policy

Effective Date: June 30, 2026
Return, Refund & Cancellation Policy for Eaterware Restaurant Software
This Return, Refund & Cancellation Policy ("Policy") applies to all subscriptions and services provided by Eaterware Restaurant Software, developed and operated by Velarima Digital Agency Pvt. Ltd.
By purchasing or subscribing to our Services, you agree to this Policy.

1. Nature of Our Services

Eaterware Restaurant Software is a cloud-based Software-as-a-Service (SaaS) platform. As our products are digital services delivered electronically, they cannot be returned in the same manner as physical goods.

2. Subscription Cancellation

You may cancel your subscription at any time through your account settings or by contacting our support team.
Cancellation will:
  • Prevent automatic renewal of your subscription (if applicable).
  • Allow access to the Services until the end of your current billing period, unless otherwise specified.
  • Not affect any fees already paid for the current subscription period.

3. Refund Policy

Unless required by applicable law, subscription fees are non-refundable.
Refunds will generally not be provided for:
  • Partial use of the Services.
  • Unused subscription periods.
  • Failure to use the Services after purchase.
  • Changes in business requirements.
  • Accidental purchases made by the customer.
  • Dissatisfaction with features that were clearly described before purchase.

4. Eligible Refunds

A refund may be considered at our sole discretion in limited circumstances, including:
  • Duplicate payments for the same subscription.
  • Incorrect billing due to a system error.
  • Unauthorized charges confirmed after investigation.
  • Subscription charges made after a valid cancellation request due to our error.
If approved, refunds will be processed using the original payment method where possible.

5. Free Trial

If a free trial is offered, we encourage customers to evaluate the Services before purchasing a subscription.
Once a paid subscription begins, the standard refund policy applies.

6. Failed or Interrupted Services

If our Services experience prolonged outages or significant technical issues caused solely by Eaterware, we may, at our discretion:
  • Extend your subscription period.
  • Provide service credits.
  • Offer a partial refund where appropriate.
Such remedies will be determined on a case-by-case basis.

7. Payment Disputes

If you believe you have been charged incorrectly, please contact us before initiating a payment dispute or chargeback.
We will investigate the issue promptly and work toward a fair resolution.

8. Account Termination

If your account is suspended or terminated due to a violation of our Terms and Conditions, you will not be entitled to a refund for any unused portion of your subscription.

9. Data After Cancellation

After your subscription ends:
  • Access to premium features may be restricted.
  • Your data may be retained for a limited period in accordance with our data retention policy.
  • After the retention period, your data may be permanently deleted unless required by law or otherwise agreed in writing.
We recommend exporting any important business data before your subscription expires.

10. Refund Processing Time

If a refund is approved:
  • Refunds are typically processed within 7–14 business days.
  • The time taken for the refunded amount to appear in your account depends on your payment provider or financial institution.

11. Changes to This Policy

We may update this Policy from time to time.
Any changes will become effective upon publication on our website or within the Services. Continued use of the Services after such changes constitutes acceptance of the updated Policy.

12. Contact Us

For questions regarding cancellations, returns, or refunds, please contact:
Velarima Digital Agency Pvt. Ltd.
Eaterware Restaurant Software
Support Hours: Monday–Friday, 9:00 AM to 6:00 PM (IST)