Terms and Conditions

Terms and Conditions

Effective Date: June 30, 2026
Terms and Conditions for Eaterware Restaurant Software
Welcome to Eaterware Restaurant Software ("Eaterware", "Software", "Service", "we", "our", or "us"), a cloud-based restaurant management and Point of Sale (POS) platform developed and operated by Velarima Digital Agency Pvt. Ltd.
These Terms and Conditions ("Terms") govern your access to and use of our website, software, mobile applications, APIs, and related services (collectively, the "Services").
By creating an account, accessing, or using the Services, you agree to be legally bound by these Terms. If you do not agree with these Terms, you must not use the Services.

1. Eligibility

You must be at least 18 years of age and have the legal authority to enter into a binding agreement on behalf of yourself or your business.

2. Account Registration

To use certain features of the Services, you may be required to create an account.
You agree to:
  • Provide accurate and complete information.
  • Keep your account information up to date.
  • Maintain the confidentiality of your login credentials.
  • Notify us immediately of any unauthorized access to your account.
  • Accept responsibility for all activities that occur under your account.

3. Description of Services

Eaterware provides software solutions for restaurants, cafés, cloud kitchens, food courts, bakeries, bars, and similar businesses, including but not limited to:
  • Point of Sale (POS)
  • Billing and invoicing
  • Table management
  • Kitchen Order Ticket (KOT) management
  • Menu management
  • Inventory management
  • Customer relationship management (CRM)
  • Loyalty programs
  • Online ordering
  • Delivery management
  • Reporting and analytics
  • Employee and role management
  • Multi-branch management
  • Integrations with third-party services
Features may vary depending on the subscription plan.

4. Subscription and Fees

Certain Services require payment of subscription fees.
You agree that:
  • Subscription fees are payable in advance.
  • Fees are non-refundable unless required by applicable law or expressly stated otherwise.
  • Failure to pay may result in suspension or termination of access.
  • Prices may change with reasonable prior notice.
  • Applicable taxes will be charged where required.

5. Free Trial

If offered, free trials are provided for evaluation purposes only.
At the end of the trial period:
  • Access may be limited or suspended unless a paid subscription is purchased.
  • Trial data may be deleted after a reasonable period unless otherwise stated.

6. Acceptable Use

You agree not to:
  • Use the Services for unlawful purposes.
  • Attempt unauthorized access to our systems.
  • Upload malicious software or harmful code.
  • Interfere with the operation or security of the Services.
  • Reverse engineer, decompile, or disassemble the software except where permitted by law.
  • Copy, reproduce, resell, or distribute the Services without written permission.
  • Use the Services to infringe intellectual property rights or violate applicable laws.

7. Customer Data

You retain ownership of the business and customer data you upload or create using the Services.
You grant Eaterware a limited, non-exclusive license to process, store, back up, and transmit your data solely for the purpose of providing and improving the Services.
You are responsible for ensuring that you have the necessary rights and permissions to collect and process your customers' data.

8. Data Security

We implement commercially reasonable technical and organizational measures to safeguard your data.
While we strive to maintain a secure environment, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Third-Party Services

The Services may integrate with third-party providers such as payment gateways, SMS providers, email services, accounting software, delivery platforms, and other applications.
We are not responsible for the availability, functionality, or practices of third-party services. Your use of such services is subject to their respective terms and policies.

10. Intellectual Property

All rights, title, and interest in the Services, including software, source code, designs, logos, trademarks, content, documentation, and technology, remain the exclusive property of Velarima Digital Agency Pvt. Ltd. or its licensors.
These Terms do not transfer any ownership rights to you.

11. Software Availability

We aim to provide reliable and uninterrupted Services but do not guarantee continuous availability.
We may:
  • Perform scheduled maintenance.
  • Release updates and new features.
  • Modify or discontinue features.
  • Suspend Services for security or operational reasons.

12. Backup and Data Retention

We may perform routine backups for operational purposes.
Customers are encouraged to maintain their own backups of important business records.
Upon account termination, data may be retained for a limited period in accordance with our retention policies and applicable law, after which it may be permanently deleted.

13. Suspension and Termination

We may suspend or terminate your access if you:
  • Violate these Terms.
  • Fail to pay subscription fees.
  • Engage in fraudulent or unlawful activity.
  • Compromise the security or integrity of the Services.
You may terminate your subscription in accordance with your subscription plan. Termination does not relieve you of any outstanding payment obligations.

14. Disclaimer of Warranties

The Services are provided on an "as is" and "as available" basis.
To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted operation.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Velarima Digital Agency Pvt. Ltd., its directors, employees, affiliates, and partners shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, business opportunities, goodwill, or data.
Our total aggregate liability arising out of or relating to the Services shall not exceed the subscription fees paid by you during the twelve (12) months immediately preceding the event giving rise to the claim.

16. Indemnification

You agree to indemnify and hold harmless Velarima Digital Agency Pvt. Ltd., its officers, employees, affiliates, and agents from any claims, damages, liabilities, costs, or expenses arising from:
  • Your use of the Services.
  • Your violation of these Terms.
  • Your infringement of any third-party rights.
  • Your violation of applicable laws or regulations.

17. Force Majeure

We shall not be liable for any delay or failure in performance caused by events beyond our reasonable control, including natural disasters, pandemics, acts of government, cyberattacks, internet outages, labor disputes, or failures of third-party service providers.

18. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.
Any disputes arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the competent courts located in Vijayawada, Andhra Pradesh, India, unless otherwise required by applicable law.

19. Changes to These Terms

We may update these Terms from time to time.
Material changes will become effective upon publication on our website or within the Services. Continued use of the Services after such changes constitutes acceptance of the updated Terms.

20. Contact Information

For questions regarding these Terms and Conditions, please contact:
Velarima Digital Agency Pvt. Ltd.
Eaterware Restaurant Software
Business Hours: Monday–Friday, 9:00 AM to 6:00 PM (IST)

21. Entire Agreement

These Terms, together with our Privacy Policy and any additional policies or agreements referenced herein, constitute the entire agreement between you and Velarima Digital Agency Pvt. Ltd. regarding the use of the Services and supersede all prior or contemporaneous communications and agreements relating to the Services.